KVStore - Refund Policy

At KVStore, we strive to provide you with the best online shopping experience. We understand that there may be situations where you need to request a refund. This Refund Policy outlines our procedures for processing refunds for purchases made through our mobile application (the "App"). By using the App, you agree to abide by this Refund Policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

a. Returns and Refunds Period:

• You must request a refund within 7 days from the date of purchase. After this period, we may not be able to process your refund request.

b. Unused and Unaltered Items:

• The product(s) for which you are requesting a refund must be unused, in their original condition, and in their original packaging.

c. Proof of Purchase:

• You must provide proof of purchase, such as an order confirmation or receipt when requesting a refund.

2. Refund Process

To request a refund, please follow these steps:

a. Contact Customer Support:

• Contact our customer support team through the App or by using the contact information provided in the App. Explain the reason for your refund request and provide the necessary details, including your order number.

b. Inspection and Verification:

• Our team will review your request and may ask for additional information or evidence to verify your eligibility for a refund.

c. Refund Approval:

• If your request is approved, we will process the refund using the same payment method used for the original purchase. Please allow 7 business days for the refund to be reflected in your account.

d. Non-Refundable Items:

• Some items, such as digital products or services, gift cards, and personalized or perishable goods, may not be eligible for refunds unless they are defective or damaged.

3. Refund Exceptions

We reserve the right to deny refund requests in the following situations:

a. Late or Incomplete Requests:

• Refund requests made after the specified refund period or without the necessary information may be denied.

b. Damaged or Altered Items:

• Refunds will not be issued for items that have been damaged, altered, or used beyond what is necessary to inspect the item.

c. Non-Returnable Items:

• Certain items, as specified in Section 2d above, may not be eligible for refunds.

d. Violation of Terms:

• Refunds may be denied if we suspect misuse, abuse, or violation of our Terms and Conditions.

4. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at info@chrisansgroup.com within the App.

KVStore is committed to ensuring your satisfaction with your online shopping experience. We aim to handle refund requests promptly and fairly, following the guidelines outlined in this policy. Thank you for choosing KVStore for your online shopping needs!