KVStore - Return Policy

At KVStore, we want you to be completely satisfied with your online shopping experience. We understand that there may be instances where you need to return a product. This Return Policy outlines our procedures for processing returns for purchases made through our mobile application (the "App"). By using the App, you agree to adhere to this Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

a. Returns Period:

• You must initiate a return within 7 days from the date of delivery. After this period, we may not be able to process your return request.

b. Unused and Unaltered Items:

• The product(s) you are returning must be unused, in their original condition, and in their original packaging.

c. Proof of Purchase:

• You must provide proof of purchase, such as an order confirmation or receipt when requesting a return.

2. Return Process

To initiate a return, please follow these steps:

a. Contact Customer Support:

• Reach out to our customer support team through the App or by using the contact information provided within the App. Explain the reason for your return and provide the necessary details, including your order number.

b. Inspection and Verification:

• Our team will review your return request and may request additional information or evidence to validate your eligibility for a return.

c. Return Approval:

• If your return request is approved, we will provide you with instructions on how to return the product(s) to us.

d. Return Shipment:

• You are responsible for packaging the product(s) securely and sending them back to us as instructed. Please use a traceable shipping method to ensure safe return delivery.

e. Refund or Replacement:

• Once we receive and inspect the returned product(s), we will process the return based on your preference: a refund to your original payment method or a replacement of the product, subject to availability.

f. Non-Returnable Items:

• Certain items, such as digital products or services, gift cards, and personalized or perishable goods, may not be eligible for returns unless they are defective or damaged.

3. Return Exceptions

We reserve the right to deny return requests in the following situations:

a. Late or Incomplete Returns:

• Returns initiated after the specified return period or without complete information may be declined.

b. Damaged or Altered Items:

• Returns will not be accepted for items that have been damaged, altered, or used beyond what is necessary to inspect the item.

c. Non-Returnable Items:

• Items specified as non-returnable in Section 2f above may not be eligible for returns.

d. Violation of Terms:

• Returns may be denied if we suspect misuse, abuse, or violation of our Terms and Conditions.

4. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return request, please contact us at info@chrisansgroup.com within the App.

KVStore is committed to ensuring your satisfaction with your online shopping experience. We aim to process returns promptly and fairly, following the guidelines outlined in this policy. Thank you for choosing KVStore for your online shopping needs!